Help

Help centre · 25 articles

Written from how Chronix Scribe works today. Signed in? The support chat in the app answers from these articles.

Getting started

6 articles

Choosing a template and your note style1 min
How source links tie every sentence to the transcript1 min
Importing patients from a CSV file1 min
Patient summaries in 81 languages1 min
What the “Left out” marker means1 min
Your first ambient visit: consent, capture, review, sign1 min

Data, privacy & residency

7 articles

Exporting everything as JSON1 min
Requesting a copy of your data1 min
Restoring a deleted visit within 30 days1 min
Support chat and patient details1 min
Two-step sign-in1 min
Where your notes are drafted1 min
Why audio is never stored, and what is1 min

Working with colleagues

4 articles

Co-editing a draft in real time1 min
Supervision and countersigning1 min
Threads, hand-offs and notifications1 min
Roles: organisation admin, clinician and team roles2 min

Billing

3 articles

Cancelling and the refund window1 min
Downloading receipts for your accountant1 min
Plans, seats and the free tier1 min

Integrations

3 articles

Exporting a signed note as FHIR1 min
Sharing a patient summary link1 min
Connecting your practice system2 min

Apps & extension

2 articles

Inserting a signed note into your EHR with the extension1 min
Setting up the browser extension for dictation2 min

Release notes · 2026.9.8

Times in visit lists, panels and cards show in your practice's own time zone, wherever you open the app. · Exported and sent notes show which time zone the signing time is in, and dates follow your practice's own calendar day.

What's new →