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Two-step sign-in

1 min read · Updated 29 September 2026

Two-step sign-in is off until you turn it on. When it is on, signing in needs your password and a 6-digit code from an authenticator app on your phone.

  1. Open Settings → Account and choose Turn on under Two-step sign-in.
  2. Scan the QR code with an authenticator app, or type in the key.
  3. Enter the 6-digit code the app shows and choose Confirm.

From then on, after your password the sign-in page asks for the code. If a code is refused, wait for the next one and try again.

If you reset your password, the reset page asks for the code before the new password.

To turn it off, choose Turn off in the same place. If you lose your phone, email support@chronixhealthgroup.com from your sign-in email address. We check it is you, and turn two-step sign-in off after a 24-hour wait.