The support chat answers how-to, billing and account questions from this help centre. It is not part of the clinical record and it cannot see your notes.
- If a message looks like it contains patient details (a name with a date of birth, a health-record number, medicine doses), it is refused before it reaches the assistant, and only the words [removed — patient details] are kept.
- Answers come from help-centre articles and link to them. A step not found in an article shows as [removed — not in the help centre].
- It can open your billing portal, refund a payment within the 14-day refund window, log a bug, or hand you to a person at support@chronixhealthgroup.com. It cannot change your plan, delete anything or edit notes.