Privacy Notice

Chronix Health Group Ltd (company number 16663224, registered office 11-13 Upper High Street, Epsom) is the controller of the personal information described in this notice. We are registered with the Information Commissioner’s Office, registration number ZB962513.

This notice covers this website. The Chronix products (Kithra, Chronix Scribe, Care World, Sumrex and others) handle different information and are not described here.

• Enquiry and demo forms. Your name and email address, and, if you choose to give them, your organisation, role, country and message. We use these to reply to you and follow up on your enquiry. Our lawful basis is legitimate interests: responding to people who contact us (UK GDPR Article 6(1)(f)).
• Emails you send us. If you email one of the addresses below, we keep the message and our reply so we can deal with your request. Lawful basis: legitimate interests, or legal obligation where the message is a complaint or a data protection request.
• Technical information. Our hosting provider records technical information such as IP address and browser type when pages are requested, to deliver the site and keep it secure. Lawful basis: legitimate interests in running and protecting the website.

Please do not put health information in a form or an email. This website is not for emergencies. In an emergency, call 999.

We use the following providers to run the website. They process information on our instructions:

• Vercel: website hosting.
• Supabase: the database that records enquiry-form submissions.
• Resend: sending the email notification of an enquiry to our team.
• Cloudflare: domain name and network services.
• Google: email, for messages sent to the addresses on our contact page.

We do not sell personal information. Some of these providers may process information outside the UK. Where they do, we rely on appropriate safeguards under UK data protection law.

Enquiry-form records and enquiry emails: 12 months after our last contact with you, then deleted.

Complaints and data protection requests: 6 years after the matter is closed.

Technical logs are kept by our hosting provider for the period set by its service.

See our cookie notice for what is stored in your browser.

Under UK data protection law you can ask us for a copy of your information, to correct it, to delete it, to restrict how we use it, or to object to our use of it. Where we rely on your agreement or a contract, you can also ask for your information in a portable form. Email privacy@chronixhealthgroup.com. We will reply within one month.

If you are unhappy with how we have used your information, tell us first at complaints@chronixhealthgroup.com. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

We will update this page if how we use information changes and show the date of the latest version at the top.

Contact page.